Frequently Asked Questions
Why Absolute Cycling?
The One, by Absolute Cycling delivers innovation and a seamless experience for all types of cyclists. We focus on giving you focus on the road and trails. Not being distracted by your cycling computer, and always giving you the right feedback you need.
Have you ever experienced some hassle and stress with setting up your current cycling computer? Or perhaps you were not happy with how (in)accurate the GPS was? Well we offer the solution to both.
A cycling computer that is really ease to use, highly accurate also in harsh conditions (due to our sensor fusion algorhythm) and it really is some eye candy. Your bike will look better with it.
Why your own handlebar mounting system?
Our unique handlebar mounts ensure a very secure fit and are pretty much the most sturdy mounts you’ll ever find. With a large contact area to secure The One and zero to none frontal surface. So you’ll cut through the winds.
What’s next if I buy The One?
After your purchase, simply download the Absolute Cycling app in the AppStore or Google PlayStore, pair your device, download the maps you want and start your adventure.
After this onboarding you will also be invited to our Featurebase platform where you can view, upvote and add feature requests that you like to see in upcoming software-updates.
How often will you do software updates?
The One will become more and more complete with every software update. Those are free to all of the users. And will be every quarter of a year.
Where can I buy The One?
You’re already at the right spot. Our cycling computer can be bought online at absolutecycling.com
And soon at several selected retailers in The Netherlands and Belgium.
What countries do you ship to?
Currently we just ship to The Netherlands, Belgium, Luxembourg, Denmark, Norway, Sweden, Finland, France, Spain, United Kingdom and Ireland. Is your country not yet on the list? Then you’ll have to option to subscribe to our “notify me when available” list.
How does it get shipped?
We use UPS Express for shipping The One to you. So after your purchase you’ll get a tracking notification by UPS.
If you wish to change the delivery location you can do that via those emails.
How do I start?
We value simplicity. That’s why using The One should be as easy as possible. Just download the app, pair The One with your smartphone and follow the tutorial in the app.
We’ve also created a How To video on getting started.
Where can I find the User Manual?
In the box is a small Quick Start Guide. The full User Manual is only available online. You can find it right here.
I am a retailer and like to know more about The One
That’s great! We’ve only started with a small selected retailer network yet and we are looking forward to expand that.
Please let us know why you want to be a dealer and sell The One from your store.
Creating my Absolute Cycling app account
After downloading the Absolute Cycling app to your smartphone, you should create an account in order to use it. Here all of your settings are saved.
Troubles creating your account, or not getting the verification email? Then please contact us.
Can I delete my account?
Of course. We value your privacy. If you want to erase all of your data from the Absolute Cycling app and your online shopping account, please let us know via this form and we take care of the rest.
